Interactive Voice Response (IVR)
IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Companies also use IVR services to extend their business hours to 24/7 operation.
Examples of typical IVR applications are -
- Televoting
- Telephone banking
- Interactive marketing
Business Toll Free
Give your customers a single number to remember and identify you with. A Toll Free number is a simple, convenient and flexible service that lets your customers know that you are just a phone call away at no extra cost to them. Customers simply need to remember a single number to call, to order products / services or to have their grievances addressed.
Business Toll Free benefits -
- Helps you establish a corporate identity, generate leads and consolidate new business
- Establish greater service standards by making it easier for customers to connect with you
- Would recommend them to all. Very robust & responsive being cost effective and coverage we were looking for, and because SMSdaak Mobility also gives us real-time presence.
- Historically we’ve had so many problems with IVR systems at capacity, now with SMSdaak's Cloud Telephony, we are able to close more transactions, empowering our sales and support teams with call center routing and IVR functionality in a reliable, scalable, and hassle free manner..
- We rely on SMSdaak not only for their unmatched coverage of the enterprise mobility market but also lets us be productive and mobile with the fastest seamless handover we’ve seen, unlike previous solutions we’ve had.
- SMSdaak's Cloud telephony is very easy to manage and grow with our company and is very affordable compared to other hosted systems. We also loved that there weren't any long-term contracts or hidden set-up fees. Previously, we constantly had issues, and we could never get immediate support from the company.
- SMSdaak met and exceeded all my expectations. My exposure has multiplied itself exponentially. I have gone from selling to a handful of people in my local area to selling all over the country.